Terms of Service

1. About these terms

These Terms of Service govern access to Seaward Automation LLC’s website, Command client portal, and related hosted account and subscription services (the “Services”). “Seaward,” “we,” and “us” mean Seaward Automation LLC. “You” means the individual using the Services and, where that individual is authorized to act for a business or vessel owner, that organization or owner. Separate signed sales, installation, hardware warranty, support, or service agreements continue to apply. A signed agreement controls a conflict concerning its specific subject. A website description does not change a signed agreement. These Terms are intended for U.S. customers. Any mandatory consumer protections applicable to you remain in effect; a conflicting provision of these Terms or a separate order does not waive a right that cannot lawfully be waived.

This is a staging review draft, dated November 11, 2026, and is not yet an effective agreement. It does not authorize billing, enroll anyone in SMS, or modify an existing customer contract. A final version will identify its effective date and be presented for acceptance where required.

2. Accounts and authorized access

You must be at least 18 and legally able to enter an agreement to create an account or purchase a subscription. Provide accurate identity, contact, and vessel information, and keep it current. Access is by invitation or other authorization from Seaward. An invitation, a hull number, or payment alone does not establish vessel ownership or entitlement to access.

Use your own account, protect your password, complete required multifactor authentication, and retain recovery methods securely. Do not share credentials or invitation links. Notify orders@seawardautomation.com promptly if you suspect unauthorized access. Seaward may require identity and authority checks before restoring access or changing an email address; knowing a hull number or losing access to email does not bypass those checks.

3. Vessel owners, crew, and staff

An owner or authorized administrator may invite crew only within the permissions and limits of the vessel’s subscription. You must have authority to grant the requested access and promptly remove users who no longer need it. Each invited user must use an individual account and accept applicable terms personally. An owner cannot provide another recipient’s SMS consent.

One account may be associated with more than one vessel. Roles, subscription features, and permissions apply separately to each vessel. Access to one vessel does not grant access to another, to billing, or to Seaward’s staff workspace. Contact Seaward before a vessel sale, ownership transfer, or change in management so access and billing can be reviewed.

4. Safety and vessel operation

Command information, alarms, remote access, automation, and any AI-assisted output are aids to authorized operators. They are not emergency services, a substitute for a qualified captain or crew, or a guarantee that a hazardous condition will be detected or corrected. Maintain appropriate onboard supervision, independent alarms, manual controls, inspections, maintenance, and emergency procedures. Contact the appropriate emergency authority directly in an emergency.

Readings may be inaccurate, incomplete, or delayed. Communications may fail. Before acting, verify important conditions using suitable onboard instruments and qualified personnel. Use remote control or automation only when expressly supported, commissioned, and safe for the vessel and people nearby. Follow equipment instructions and applicable maritime requirements. Do not use a remote display as the sole basis for navigation, emergency action, or a safety-critical decision.

5. Availability and commissioning

Features depend on the installed hardware, configuration, commissioning, subscription, permissions, power, and network connectivity. A portal account or paid subscription does not mean a vessel is connected or ready for remote operation. Features shown in demonstrations, development environments, or future roadmaps may not be available on your vessel.

Maintenance, carrier or satellite outages, third-party service failures, cybersecurity incidents, and other conditions can interrupt the Services. Unless a separate signed service-level agreement says otherwise, we do not promise continuous availability, a particular response time, or delivery of every alert. Local vessel operation and safety arrangements must not depend solely on the hosted Services.

6. Subscriptions, payment, and renewal

Subscriptions apply to the vessel and plan identified at checkout or in your order. Review the price, currency, billing interval, included features, user limits, taxes, any minimum commitment, and renewal terms before purchasing. Hardware, installation, connectivity, and third-party charges are separate unless expressly included. Your checkout shows the monthly installment and the full 12-month price for the vessel and plan you select. Your accepted price applies for that annual term. Applicable taxes are additional. Your first installment is due at purchase. If you authorize annual automatic renewal, your subscription renews for another 12 months at each anniversary unless you turn off renewal before the date and time shown in your account. We email the paying owner before each annual renewal with the price, renewal date and a link to turn off renewal online. You can turn off renewal at any time during the year. Your remaining monthly installments and service continue through the current annual term. Any earlier cancellation or refund right under applicable law applies. We may propose a higher rate for a future annual term. We show the current and proposed installments and annual totals, the effective date, and how to turn off renewal. A higher renewal rate requires your affirmative acceptance. Without acceptance, an otherwise renewing subscription continues at its current rate.

Where you expressly select a recurring subscription, it renews at the disclosed interval and your authorized payment method is charged until canceled. Accepting these Terms alone does not authorize a subscription charge. We will present the recurring price, billing frequency, renewal terms and cancellation method next to a separate affirmative subscription authorization. Account-policy acceptance and SMS enrollment do not substitute for this authorization. We will provide a confirmation you can retain and send renewal, annual, trial-end and material-change notices when required by applicable law. A crew invitation does not make the invited crew member the vessel’s subscription payer.

Upgrades, downgrades, prorated amounts, and their effective dates will be shown before you confirm a plan change. A failed or overdue payment may restrict paid features. We will provide notices required by applicable law. Pricing changes apply prospectively after required notice and any required consent; they do not retroactively change amounts already charged. Any applicable right to reject a price change, cancel or receive a refund remains available. Any trial or discounted offer must disclose its duration and the price and billing frequency that follow it before you authorize payment.

7. Cancellation, refunds, and account closure

The subscription owner can cancel through the billing-management option in the client portal. For subscriptions accepted online, online cancellation will be available without requiring a telephone call or acceptance of revised account terms. We will offer cancellation through other channels when applicable law requires it. If you cannot sign in, contact orders@seawardautomation.com to request cancellation and verify your authority without having to create a new account. We will confirm the effective cancellation date and any remaining paid access. Declining SMS, withdrawing SMS consent or requesting cancellation will not require agreeing to new account Terms. Cancellation stops future renewal and normally leaves paid features available through the end of the paid period shown in your account, unless your order, applicable law, or a justified security suspension requires otherwise.

Refund eligibility is governed by the terms disclosed before purchase, any separate signed agreement, and applicable law. These Terms do not remove statutory refund, cancellation, or payment-dispute rights. Contact us promptly about incorrect charges. Removing crew, signing out, uninstalling software, or stopping SMS does not cancel a paid subscription. Request account closure separately and confirm any associated subscription cancellation; records may be retained as described in the Privacy Policy and as legally required.

8. Email, SMS, and privacy

We use account contact details for invitations, authentication, security notices, billing, and service communications. Our Privacy Policy describes applicable personal-information practices. Do not submit another person’s information unless you have authority to do so.

SMS enrollment is separate from account and subscription acceptance. Each recipient must affirmatively opt in through the applicable enrollment process. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. You may also withdraw an enrollment request through your portal notification preferences. SMS withdrawal does not cancel your vessel subscription or withdraw another recipient’s choice. SMS consent is not a condition of purchase. The SMS Terms and SMS Privacy Policy govern that program. A recorded enrollment request does not activate delivery until verification and setup are complete. Marketing consent, if requested, is separate.

9. Permitted use and intellectual property

Subject to applicable terms and your authorized access, Seaward permits you to use the Services for the vessel or business purpose for which access was granted. Seaward and its licensors retain ownership of the software, site design, documentation, and trademarks. No ownership of those materials transfers to you.

Do not access another account or vessel without authority, defeat access controls, interfere with service operation, upload malicious material, misuse personal information, make unlawful or unsafe commands, or copy or redistribute proprietary software except as permitted by law or a written license. Report suspected vulnerabilities privately to orders@seawardautomation.com. Do not test another customer’s vessel or a live safety system without written authorization.

You retain your rights in content and vessel information you are entitled to submit. You authorize Seaward to process that information as needed to provide, secure, maintain, and support the Services, subject to the Privacy Policy and applicable agreements.

10. Third-party services

Authentication, payment processing, communications, hosting, connectivity, and integrated equipment may be supplied by third parties. Their applicable terms may also govern your use of their services. Third-party availability and compatibility can change. Seaward remains responsible for obligations it cannot lawfully exclude; these Terms do not transfer all responsibility to third-party suppliers.

11. Suspension and termination

We may restrict access when reasonably necessary to address unauthorized activity, a material breach, nonpayment, a legal requirement, or an immediate safety or security concern. Where reasonable and lawful, we will explain the issue and provide an opportunity to resolve it. Immediate action may be necessary to protect users or systems.

Termination of hosted access does not transfer vessel ownership or authorize interference with independent onboard safety systems. Contact Seaward about access restoration, eligible data requests, and any remaining billing obligations. Provisions that by their nature apply after termination continue to apply, subject to applicable law.

12. Warranties and responsibility

To the extent permitted by law and except for express promises in a signed agreement, the hosted Services are provided on an “as available” basis. We do not warrant that all data or AI-assisted output is accurate or that the Services will be uninterrupted, error-free, or detect every vessel condition. Separate written hardware warranties are not replaced by this section.

To the extent permitted by law, neither party is liable under these Terms for indirect or consequential loss, lost profits, or lost business arising from use of the hosted Services. This exclusion does not apply to fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or liability that cannot lawfully be excluded. Nothing in these Terms limits nonwaivable consumer rights or remedies. Any separately negotiated liability cap applies only as stated in the applicable signed agreement.

13. Changes and disputes

We may update these Terms prospectively. The published version will state its effective date. We will give appropriate notice of material changes and obtain renewed acceptance when required. A change does not retroactively alter an accrued claim or an existing paid commitment without lawful agreement.

Please contact orders@seawardautomation.com first so we can try to resolve a concern. This does not restrict your right to contact a regulator, seek urgent relief, or bring a claim in a court with jurisdiction. These Terms do not impose mandatory arbitration, a class-action waiver, or a waiver of rights that applicable law protects. Applicable law and any valid separate written agreement govern disputes.

14. Contact and general provisions

For account, billing, access, or Terms questions, contact Seaward Automation LLC at orders@seawardautomation.com. For privacy requests, contact info@seawardautomation.com. Our website is seawardautomation.com.

If a provision is unenforceable, the remainder applies to the extent permitted by law. A failure to enforce a provision once is not a waiver of future enforcement. These Terms and applicable orders or signed agreements address their stated subject matter; they do not replace the vessel operator’s responsibilities or mandatory legal protections.